Limited time offer! Save big today!
SALES POLICY
BestsellerDepot.store
Operated by: ANH SAO TRADING SERVICES AND IMPORT EXPORT COMPANY LIMITED
Tax Code: 0111178976
Headquarters: Kiot Số 21, Chợ Gạch Mới, Xã Phúc Thọ, Huyện Phúc Thọ, Thành phố Hà Nội, Việt Nam
Email: info@anhsaotrading.store
Hotline: +84 967834396
1. General Provisions
This Sales Policy applies to all products sold through the website bestsellerdepot.store, operated by ANH SAO TRADING SERVICES AND IMPORT EXPORT COMPANY LIMITED. By purchasing from our website, customers agree to comply with the terms and conditions outlined herein.
2. Product Information
All product descriptions, images, and specifications provided on the website are accurate to the best of our knowledge.
However, there may be slight differences in color or packaging due to lighting, manufacturing variations, or screen settings.
The Company reserves the right to update product information, prices, and promotions at any time without prior notice.
3. Pricing Policy
All prices displayed on bestsellerdepot.store are in Vietnamese Dong (VND) and include Value Added Tax (VAT) in accordance with Vietnamese law.
Prices may vary depending on promotional programs, order quantities, and market conditions.
Shipping fees and other service charges (if any) will be clearly displayed before payment.
4. Order and Payment Policy
Customers can place orders directly via bestsellerdepot.store.
Orders are only considered valid once confirmed by our sales department via email or phone.
Accepted payment methods include:
Bank transfer
Credit/Debit cards
E-wallets
Cash on delivery (COD)
The Company reserves the right to refuse or cancel orders in cases of fraud, incorrect pricing, or system errors.
5. Shipping and Delivery Policy
The Company cooperates with reputable courier services to ensure safe and timely delivery.
Delivery time varies based on location and stock availability:
Hanoi & Ho Chi Minh City: 1–3 business days
Other provinces: 3–7 business days
Shipping fees are displayed at checkout and may vary depending on order weight and delivery area.
Customers are responsible for checking the condition of goods upon receipt.
6. Return and Exchange Policy
Customers may request a return or exchange under the following conditions:
The product is defective, damaged, or incorrect compared to the order.
The return request is made within 7 days from the date of receipt.
The product is unused, with full packaging and invoice.
Non-returnable items include:
Discounted or clearance items
Personalized or custom-made products
Used or damaged products not caused by manufacturing defects
Return Process:
Contact our customer service via email or hotline.
Provide order information and photos of the defective product.
Upon approval, ship the product back to our warehouse.
Replacement or refund will be processed within 7–14 business days.
7. Warranty Policy
Products with manufacturer warranties will follow the terms provided by the brand.
For warranty assistance, customers must provide a valid invoice or order number.
Warranty does not apply to damage caused by misuse, accidents, or unauthorized repairs.
8. Refund Policy
Refunds will be processed via the same payment method used for the original transaction.
Processing time:
Bank transfer: 3–5 business days
Card payments: 7–14 business days
COD refunds: via bank transfer within 5 business days after approval
9. Customer Privacy and Data Protection
Customer information is kept strictly confidential in accordance with Vietnamese law on cybersecurity and data protection.
The Company commits not to share customer data with any third party unless required by law or with customer consent.
10. Liability and Dispute Resolution
The Company is not responsible for losses arising from customer errors in order placement or incorrect delivery information.
In case of disputes, both parties shall resolve amicably through negotiation. If unresolved, the matter shall be submitted to the Vietnam International Arbitration Center (VIAC) or the competent People’s Court of Vietnam.
11. Contact Information
ANH SAO TRADING SERVICES AND IMPORT EXPORT COMPANY LIMITED
Website: https://bestsellerdepot.store
Tax Code: 0111178976
Headquarters: Kiot Số 21, Chợ Gạch Mới, Xã Phúc Thọ, Huyện Phúc Thọ, Thành phố Hà Nội, Việt Nam
Email: info@anhsaotrading.store
Hotline: +84 967834396
