GLOBAL SHIPPING POLICY

Website: https://bestsellerdepot.store
Operated by: ANH SAO TRADING SERVICES AND IMPORT EXPORT COMPANY LIMITED
Tax Code: 0111178976
Address: Kiosk No. 21, Gach Moi Market, Phuc Tho Commune, Phuc Tho District, Hanoi City, Vietnam
Email: info@anhsaotrading.store
Hotline: +84 967 834 396

1. General Information

This Global Shipping Policy applies to all orders placed through bestsellerdepot.store, operated by ANH SAO TRADING SERVICES AND IMPORT EXPORT COMPANY LIMITED.
We are committed to providing reliable worldwide shipping services to ensure our customers receive their orders in a timely and secure manner.

2. Shipping Coverage

We offer worldwide delivery to most countries and regions through our trusted international logistics partners (DHL, FedEx, UPS, EMS, etc.).
However, delivery to certain remote or restricted areas may not be available.
If we cannot deliver to your location, our team will contact you to arrange an alternative solution or issue a full refund.

3. Processing Time

• Orders are processed and dispatched within 1–3 business days after payment confirmation.

• Orders placed on weekends or Vietnamese public holidays will be processed on the next business day.

• Processing delays may occur during peak seasons or special promotions, but customers will be notified promptly.

4. Estimated Delivery Time

Estimated transit times (excluding customs processing):

• Asia: 5–10 business days

• Europe: 7–15 business days

• North America: 10–20 business days

• South America & Africa: 15–25 business days

• Oceania (Australia, New Zealand, etc.): 10–20 business days

Note: Actual delivery times may vary depending on customs procedures, local courier schedules, or force majeure events.

5. Shipping Fees

• Shipping costs are calculated based on destination, weight, and delivery method, and will be displayed during checkout.

• Occasionally, we offer free international shipping promotions on selected products or orders exceeding a specific amount.

6. Customs Duties and Taxes

• International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

• These fees are not included in the product price or shipping cost and are the responsibility of the customer.

• Customs policies vary by country; please check with your local customs office for more information.

7. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can monitor your package status through our website or the courier’s tracking portal.

• Tracking updates may take 24–48 hours to appear after shipment.

8. Failed Delivery and Returned Packages

If the delivery is unsuccessful due to:

• Incorrect or incomplete address,

• Refusal to pay customs duties, or

• Failure to receive the parcel after multiple delivery attempts,
  the package may be returned to us. In such cases:

• Re-shipping costs will be borne by the customer, or

• A refund (excluding shipping fees) may be issued after we receive the returned package.

9. Lost or Damaged Shipments

• We take full responsibility for orders lost or damaged during international transit.

• Customers must report lost or damaged shipments within 7 days of delivery date (or expected delivery date).

• Upon verification, we will issue a replacement or refund.

10. Change or Cancellation of Orders

• Orders can only be modified or canceled before shipment.

• Once shipped, changes to shipping address or delivery method cannot be made.

11. Contact Us

For shipping inquiries or assistance, please contact:
ANH SAO TRADING SERVICES AND IMPORT EXPORT COMPANY LIMITED
📍 Kiosk No. 21, Gach Moi Market, Phuc Tho Commune, Phuc Tho District, Hanoi City, Vietnam
🌐 https://bestsellerdepot.store
📧 info@anhsaotrading.store
📞 +84 967 834 396